Data Protection Policy for FAI Global
Data Protection Policy for FAI Global
This Data Protection Policy outlines how FAI Global (referred to as "we", "us", or "our") collects, uses, discloses, and protects the personal data of our clients and prospective clients. We are committed to complying with the Personal Data Protection Act 2012 (PDPA) of Singapore.
1. What is Personal Data?
Personal data refers to any data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access. This may include, but is not limited to:
Name
Contact details (email address, phone number, physical address)
Payment information
2. Collection of Personal Data
We will only collect personal data that is necessary for the purposes of providing our coaching services, managing our business operations, and for purposes that a reasonable person would consider appropriate in the circumstances.
How we collect: We may collect data through intake forms, direct communications (email, phone, video calls), online booking systems, and payment processors.
Consent: We will obtain your consent before collecting, using, or disclosing your personal data, unless otherwise permitted by law. Your consent may be express (e.g., ticking a box) or implied (e.g., providing your contact details to request a consultation).
3. Use of Personal Data
We use your personal data for the following purposes:
To provide and deliver our coaching services (e.g., scheduling sessions, understanding your needs).
To communicate with you about your coaching sessions, progress, and related matters.
To process payments for our services.
To manage our client relationships and administrative operations.
To send you relevant information about our services, promotions, or events, where you have consented to receive such communications.
To comply with legal and regulatory obligations.
4. Disclosure of Personal Data
We will not disclose your personal data to third parties unless:
You have given your consent.
It is required by law (e.g., to law enforcement agencies).
It is necessary to facilitate the provision of our services (e.g., using a secure payment gateway).
It is to our professional advisors (e.g., accountant, legal counsel) who are also bound by confidentiality.
We will not sell or rent your personal data to third parties.
5. Protection of Personal Data
We will implement reasonable security measures to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include:
Using strong passwords for all accounts and devices.
Storing electronic data on secure, password-protected systems.
Keeping physical documents (if any) in a secure location.
Limiting access to your data only to those who need it for legitimate business purposes.
6. Accuracy of Personal Data
We will make reasonable efforts to ensure that the personal data we collect is accurate and complete. Please inform us promptly of any changes to your personal data.
7. Access and Correction of Personal Data
You have the right to request access to and correction of your personal data held by us. To do so, please contact us at [Your Email Address/Phone Number]. We will respond to your request within 30 days. We may charge a reasonable fee for an access request.
8. Retention of Personal Data
We will retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When your personal data is no longer needed, we will securely dispose of it.
9. Withdrawal of Consent
You may withdraw your consent for the collection, use, and disclosure of your personal data at any time by contacting us at [Your Email Address/Phone Number]. Please note that withdrawing consent may affect our ability to provide you with certain services.
10. Contact Us
If you have any questions or concerns about this policy or our data protection practices, please contact us: dpo@faiglobal.co